Your Privacy

This Website (“Website”) is owned by CLEARWILL PLANNING LTD trading as ClearWill (“us”, “we” or “our”) take the handling of your personal information seriously. This privacy policy explains how we may use information we collect about you and the use of cookies on the Website. We ask that you please read this privacy policy carefully as by accessing the Website you confirm to have understood and agreed to it.

How We Use Your Information

We want to let you know that we use your information both responsibly and securely to give you the best possible service. Below we explain what we do with your information and your rights to your information. Please get in touch with us using the contact details listed in the ‘Terms of Use’ page if you would like more information.

Using your information

CLEARWILL PLANNING LTD/ClearWill (“we”) is the “data controller” of your information.

We are registered with the ICO (Information Commissioners Office) – Registration Number ZB043837

Basis for processing your data

In order to provide services to you- When you ask us to provide our services to you, we require your personal data to do so.

To enter into and perform contracts with you:

In the event you ask us to provide services to you, we will process your personal data to do so. In particular we would pass your personal data through the data capture form on our webpage, through our CRM system and through the will writing software we use to generate your documents. In order to provide services to you we must process your data in this way. You will not be able to use our services if you do not consent to this.

Where you ask us to provide services to you, we will process your personal data to provide these services to you. Our use of your personal data in this way includes, in particular, passing your personal data through our in-house technology which generates your documents. We need to process your personal data in this way to enter into and perform the services for you. If you do not wish to provide us with your personal data in this way, you will be unable to use our services.

 

To get in touch with you in relation to your enquiry

To extract certain information for generating statistics for our own internal purposes

To develop, manage and market products and services to meet your needs and to determine if you are eligible for different products and services that may interest you and contact you regarding products and services that may be of interest

To update this website to better meet your needs in the future

Where required to do so by law. We may also ask for your consent to some uses of your information

 

Sharing your information

We work with other companies who offer planning related services that we do not. If requested by you and with your consent, we may pass your personal details to such companies for them to contact you.

 

Keeping your information

We do not keep your personal information indefinitely and will only keep it for as long as we require for legitimate business reasons (examples of this are listed in the ‘Using Your Information’ section) and for us to comply with our legal and regulatory obligations.

Rights to your information

By writing to the Data Protection Officer using the contact details provided below, you have the right to ask us:

– for a copy of the personal information we hold about you

– for a copy of the personal information you provided to us to be sent to you or a third party in a commonly used, machine readable format

– to update or correct your personal information to keep it accurate

– to delete your personal information from our records if it is no longer needed for the original purpose; and

– to restrict the processing of your personal information in certain circumstance

 

And you may also:

Object to us processing your personal information – in which case we will either agree to stop processing or explain why we’re unable to; and

Where we rely on your consent, withdraw that consent at any time.

Please note that the above rights are not absolute and certain exemptions apply to them. You can also make a complaint to the Information Commissioner (www.ico.org.uk) if you feel your personal information has been mishandled.

Marketing

We, along with other members of our Group may use your information to tell you about any offers, products or services which may be of interest to you. We may contact you by post, telephone, email and/or other electronic messaging services. To change your marketing preference let us know by writing to us using the contact details provided below.

 Contact Details

If you need to contact us about your information or your information rights, please write to: Data Protection Officer, CLEARWILL PLANNING LTD, Chandos House, Brighton, England BN1 1EB.

Cookies & Security

 What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

 Why do we use Cookies?

Cookies are essential to the operation of the Website because they identify the pages and actions you have previously visited. For example, when you add an item to your basket and go to another page on the Website, cookies enable the item to remain in your shopping basket.

As well as cookies that make the Website work, we also use cookies to identify any issues and areas for improvement. These analytical cookies help us make the Website better and identify which marketing channels are most effective.

 

Managing Cookies

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to remove cookies on a wide variety of browsers.

However, if cookies are not enabled on your computer, it will mean that your shopping experience on the Website will be limited to browsing and researching and you may not be able to add products to your basket and/or buy them. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

 

Security

We are committed to the security of the Website and to providing a fraud-free customer interface. All information exchanged is encrypted using SSL software and we have made every attempt to ensure that your personal information is protected against unauthorised access.